Refunds and cancellation

Last updated 27 August 2026.

The short version

If you've paid but haven't published your invitation, email hello@invitationrsvp.com within 14 days and we'll refund you in full, no questions asked.

Once you've published

Publishing makes your invitation visible to guests, which is the thing you bought. After that we can't offer a routine refund — but talk to us. If something went wrong on our side, or the service didn't do what this site says it does, we'll put it right or refund you.

If the wedding is called off

We're sorry. Email us. We'd rather do the decent thing than hide behind a policy page.

Upgrades and renewals

An upgrade takes effect immediately and isn't refundable once the extra features have been used. A renewal that hasn't started yet — bought before your current 12 months runs out — can be refunded up to 14 days after purchase.

There is nothing to cancel

This is a one-time payment, not a subscription. Nothing recurs, and no card is charged again unless you choose to renew. If you do nothing at the end of 12 months, your site simply goes offline.

How refunds are paid

Back to the card you paid with, via Stripe, usually within 5–10 working days. We don't keep any handling fee.

Asking

Email hello@invitationrsvp.com from the address you signed up with, and say which invitation it's about. That's all we need.